Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, payment details)
  • Usage data (API calls, feature usage, preferences)
  • Event data you send to our service
  • Communications with our support team

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Detect and prevent fraud and abuse

3. Data Storage and Security

We use Stripe to securely store customer metadata, including subscription details and project information. We implement industry-standard security measures including encryption in transit and at rest, regular security audits, and access controls.

4. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our service
  • Law enforcement when required by law
  • Other parties with your consent

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Export your data
  • Opt out of marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to provide and improve our service. You can control cookies through your browser settings. See our Cookie Policy for more details.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Event data is retained according to your plan's retention period. You can request deletion at any time.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service.

11. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at privacy@watchtower.polysight.xyz